Privacy Policy

1. Introduction

This Privacy Policy describes how ratu11 ("we", "us", or "our") collects, uses, discloses, and protects the personal information of users ("you" or "your") who access or use our online gaming platform at https://ratu11.cam. By creating an account or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

ratu11 is committed to protecting your privacy and ensuring the security of your personal data. We comply with international data protection standards and employ industry-leading security measures to safeguard your information. This policy applies to all personal data collected through our website, mobile applications, and any other digital channels operated by ratu11.

2. Information We Collect

2.1 Personal Information You Provide

When you register for a ratu11 account, we collect the following personal information:

• Identity Information: Full name, date of birth, nationality, and government-issued identification documents (KTP, passport, or driver's license) for age and identity verification purposes.
• Contact Information: Email address, phone number, and residential address.
• Financial Information: Bank account details (for deposits and withdrawals via BCA, BRI, BNI, Mandiri), e-wallet account information (OVO, DANA, GoPay), and credit/debit card information if applicable.
• Account Credentials: Username, password, and security questions for account access.
• Communication Data: Records of your communications with our customer support team via live chat, email, or phone.

2.2 Information Automatically Collected

When you use ratu11, we automatically collect certain technical and usage information:

• Device Information: IP address, device type, operating system, browser type, and unique device identifiers.
• Usage Data: Pages visited, time spent on pages, games played, bets placed, deposits made, withdrawals requested, and other activity on our platform.
• Location Data: General geographic location derived from your IP address to ensure compliance with jurisdictional restrictions.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, remember preferences, and analyze platform usage. See Section 8 for more details on cookies.

2.3 Information from Third Parties

We may receive information about you from third-party service providers, including:

• Payment processors who verify your financial transactions
• Identity verification services that confirm your age and identity
• Fraud prevention services that help protect against suspicious activity
• Marketing partners (only if you have consented to receive promotional communications)

3. How We Use Your Information

ratu11 uses your personal information for the following purposes:

• Account Management: To create, maintain, and manage your ratu11 account and verify your identity.
• Service Provision: To process deposits and withdrawals, enable gameplay, track betting history, and provide customer support.
• Age Verification: To ensure all users are 21 years or older and comply with legal age restrictions for online gaming.
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent activity, money laundering, bonus abuse, and other violations of our Terms & Conditions.
• Compliance: To comply with legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) regulations.
• Communication: To send you account-related notifications, transaction confirmations, security alerts, and customer support responses.
• Marketing: To send promotional offers, bonuses, and updates about ratu11 services (only with your consent, and you may opt out at any time).
• Platform Improvement: To analyze usage patterns, improve platform functionality, develop new features, and enhance user experience.
• Responsible Gaming: To monitor for signs of problem gambling and enforce deposit limits, loss limits, and self-exclusion requests.

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to provide ratu11 services).
• Legal Obligation: Processing is required to comply with applicable laws, including age verification, AML, and KYC regulations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, and platform improvement, provided these interests do not override your rights.
• Consent: Where required by law, we will obtain your explicit consent before processing your data, such as for marketing communications.

5. How We Share Your Information

ratu11 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with the following entities under strict confidentiality obligations:

• Payment Processors: To process deposits and withdrawals via banks (BCA, BRI, BNI, Mandiri), e-wallets (OVO, DANA, GoPay), and card networks (Visa, Mastercard).
• Game Providers: To deliver casino games, slots, live dealer games, and sports betting services from providers like Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming.
• Identity Verification Services: To verify your age, identity, and address as part of our KYC procedures.
• Customer Support Partners: To provide 24/7 customer service via live chat, email, and phone.
• Legal Authorities: To comply with legal requests, court orders, or regulatory obligations, or to protect the rights, property, and safety of ratu11, our users, and the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

6. Data Security

ratu11 employs robust technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols.
• Secure Storage: Personal information is stored on secure servers with restricted access and protected by firewalls and intrusion detection systems.
• Access Controls: Only authorized personnel with a legitimate need to access your data are granted permission, and all access is logged and monitored.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential risks.
• Account Security: We encourage you to use strong passwords, enable two-factor authentication if available, and never share your login credentials.

While we take extensive precautions to protect your data, no method of transmission over the internet or electronic storage is 100% secure. You acknowledge that you use ratu11 at your own risk.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account Information: Retained for the duration of your account plus 5 years after account closure for legal and regulatory compliance.
• Transaction Records: Retained for 7 years to comply with financial record-keeping requirements.
• Identity Verification Documents: Retained for 5 years after account closure for AML and KYC compliance.
• Marketing Communications: Retained until you withdraw consent or request deletion.

After the applicable retention period, we will securely delete or anonymize your personal information.

8. Cookies and Tracking Technologies

ratu11 uses cookies and similar tracking technologies to enhance your experience on our platform:

• Essential Cookies: Required for platform functionality, including account login, session management, and security features.
• Performance Cookies: Collect anonymous usage data to analyze platform performance and identify areas for improvement.
• Functionality Cookies: Remember your preferences, such as language settings and game favorites.
• Marketing Cookies: Track your interaction with promotional content and measure the effectiveness of marketing campaigns (only with your consent).

You can manage cookie preferences through your browser settings. However, disabling essential cookies may impair platform functionality.

9. Your Rights

You have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal information, subject to legal retention requirements.
• Right to Restriction: Request that we limit how we use your information under certain circumstances.
• Right to Data Portability: Request a copy of your information in a structured, commonly used format.
• Right to Object: Object to processing based on legitimate interests, including for marketing purposes.
• Right to Withdraw Consent: Withdraw previously given consent for data processing at any time.

To exercise any of these rights, contact our customer support team at [email protected] (plain text only). We will respond to your request within 30 days.

10. Children's Privacy

ratu11 services are strictly for individuals aged 21 and above. We do not knowingly collect personal information from anyone under 21 years of age. If we discover that we have inadvertently collected information from a minor, we will immediately delete it and close the account. Parents or guardians who believe their child has provided information to ratu11 should contact us immediately.

11. International Data Transfers

Your personal information may be transferred to and processed in countries outside of Indonesia where our service providers are located. These countries may have different data protection laws. However, we ensure that all such transfers are protected by appropriate safeguards, including standard contractual clauses and encryption.

12. Changes to This Privacy Policy

ratu11 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by posting a notice on our website or sending an email to your registered address. Your continued use of ratu11 after changes are posted constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Email: [email protected] (plain text only)
• Live Chat: Available 24/7 on the ratu11 website